Privacy Policy

At Pawfect Taxis, trust matters. When you contact us about pet taxi or pet transport services, you may share personal details, journey information and pet-related notes. This policy explains how we collect, use, store and protect that information.

Last updated: March 2026

1. Who we are

Pawfect Taxis provides safe, calm and reliable pet taxi and pet transport services across Leicester, Leicestershire, the East Midlands, the wider UK, UK to Europe routes and Europe to UK routes.

We help with vet visits, grooming appointments, kennels, daycare, boarding, relocations, rescue journeys, long-distance UK pet transport and international pet transport between the UK and Europe.

Contact email: info@pawfecttaxis.co.uk

2. What information we collect

When you contact us, request a quote, make a booking or use our website, we may collect:

Your name
Your phone number
Your email address
WhatsApp or text message details if you contact us that way
Pickup and drop-off addresses
Journey dates, times and route details
Pet details, including size, temperament and travel needs
Special handling, medical or welfare notes you choose to share
Relevant travel information for UK, UK to Europe or Europe to UK journeys
Payment or invoice information where needed
Messages, enquiries and booking history

3. How we use your information

We use your information so we can run Pawfect Taxis properly and provide a safe, reliable service.

To reply to enquiries
To provide quotes
To arrange pet transport bookings
To plan safe routes and journey timings
To understand your pet’s needs before travel
To support UK, UK to Europe and Europe to UK journey planning
To contact you before, during or after a journey
To manage payments, receipts and records
To improve our service and customer experience

We do not sell your personal information.

4. Legal basis for using information

We use your information where it is needed to provide a service you have requested, respond to your enquiry, manage a booking, meet legal or accounting responsibilities, or support our legitimate business operations.

5. Pet and journey information

Because we provide animal transport, we may ask for information about your pet’s size, behaviour, health, travel needs or handling requirements. This helps us prepare the safest and most suitable transport setup for the journey.

For UK to Europe and Europe to UK journeys, we may also discuss route planning, travel timings, collection details, destination details and any information needed to help plan the transport safely.

Please only share information that is relevant to the journey.

6. Sharing your information

We only share information where it is necessary to provide our service, manage our business or meet legal obligations.

Payment providers
Website and hosting providers
Mapping and route services, such as Google Maps
Accountants or professional advisers where required
Travel, route or transport support providers where necessary
Legal or regulatory authorities where required by law

We only share the information needed for those services to work.

7. Cookies and website data

Our website may use basic cookies, analytics or local storage to help the website work correctly, understand general website use and improve the visitor experience.

We do not use your website data to sell personal information.

8. Reviews and third-party platforms

Our website may link to Google reviews, Trustpilot, Facebook, Instagram or WhatsApp. If you choose to use those platforms, their own privacy policies and terms will apply.

9. How long we keep information

We keep information only for as long as reasonably necessary for bookings, customer communication, business records, accounting, legal requirements and service improvement.

When information is no longer needed, we will delete it or securely remove it where practical.

10. How we protect your information

We take reasonable steps to keep your information safe and prevent unauthorised access, loss or misuse. However, no online service, email, text message or website can be guaranteed to be completely secure.

11. Your rights

Under UK data protection law, you may have rights over your personal information, including the right to:

Ask what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where appropriate
Object to certain uses of your information
Ask us to restrict how we use your information

To make a request, email info@pawfecttaxis.co.uk.

12. Updates to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a new “last updated” date.

Contact Pawfect Taxis

For privacy questions or data requests, contact us using the details below.

Email Us Call 07858 614507 Back to Home